Website Terms and Conditions
1. General Terms
1.1 Introduction
These Terms and Conditions govern your use of the Lemon Crush Design website (lemoncrush.com.au) and services. By accessing our website or using our services, you agree to these terms.
1.2 Definitions
– “We”, “our”, “us” refers to Lemon Crush Design
– “You”, “your” refers to the website visitor or client
– “Services” refers to all services offered by Lemon Crush Design
– “Website” refers to lemoncrush.com.au and all its content
2. Website Use
2.1 Access
– You must be at least 18 years old to use our services
– You are responsible for maintaining the confidentiality of any login details
– We reserve the right to restrict access to certain areas of the website
2.2 Acceptable Use
You agree not to:
– Use the website for any unlawful purpose
– Attempt to gain unauthorised access to our systems
– Transmit malicious code or interfere with our services
– Copy or reproduce content without permission
– Misrepresent your relationship with us
3. Intellectual Property
3.1 Ownership
– All content on this website is owned by or licensed to Lemon Crush Design
– This includes but is not limited to text, graphics, logos, images, and design elements
– All rights are reserved unless explicitly stated otherwise
3.2 Use of Content
– Content is for personal, non-commercial use only
– You may not reproduce, distribute, or modify our content without permission
– You may share links to our content with appropriate attribution
4. Privacy and Data Protection
4.1 Privacy Policy
– Our collection and use of personal information is governed by our Privacy Policy
– By using our website, you consent to our privacy practices
– We comply with Australian privacy laws
4.2 Data Security
– We take reasonable measures to protect your information
– We cannot guarantee absolute security of data transmission
– You are responsible for maintaining the security of your account details
5. Services and Pricing
5.1 Service Terms
– Specific services are governed by separate service agreements
– Prices are subject to change without notice
– All prices are in Australian Dollars (AUD) and exclude GST
– Payment terms are specified in individual service agreements
5.2 Accuracy
– We make every effort to ensure information accuracy
– We reserve the right to correct any errors or omissions
– Prices and availability are subject to change
6. Links and Third Parties
6.1 External Links
– Our website may contain links to third-party websites
– We are not responsible for external content
– External links do not imply endorsement
6.2 Third-Party Services
– Some services may involve third-party providers
– Third-party services are subject to their own terms
– We are not liable for third-party services
7. Liability and Disclaimers
7.1 Disclaimer
– Content is provided “as is” without warranties
– We do not guarantee uninterrupted access
– Technical issues may occasionally affect service
– We are not liable for consequential losses
7.2 Limitation of Liability
Our liability is limited to:
– The amount paid for the specific service in question
– Requirements under Australian Consumer Law
– Direct losses only, not consequential damages
8. Changes and Termination
8.1 Changes to Terms
– We may update these terms at any time
– Changes will be posted on the website
– Continued use indicates acceptance of changes
8.2 Termination
– We may terminate access without notice for violations
– You may stop using our services at any time
– Certain obligations survive termination
9. Governing Law
9.1 Jurisdiction
– These terms are governed by Victorian law
– You submit to Victorian courts’ jurisdiction
– Disputes will be resolved in Victorian courts
9.2 Severability
– If any provision is invalid, others remain in effect
– Invalid terms will be replaced with valid alternatives
– The essence of the agreement remains intact
10. Contact Information
10.1 Questions
For questions about these terms, contact:
janine@lemoncrush.com.au
10.2 Notifications
Legal notifications should be sent to:
78 Oak Street, Beaumaris, VIC 3193
Last Updated: February 1 2025
—
By using our website or services, you acknowledge that you have read, understood, and agree to these terms and conditions.
PRIVACY POLICY
Last Updated: 1 FEBRUARY 2025
Our Commitment to Privacy
At Lemon Crush Design, we respect your privacy and are committed to protecting your personal information. This privacy policy explains how we collect, use, and protect your information when you use our website or services.
Information We Collect
Information You Provide
We collect information you voluntarily provide when:
– Contacting us through our website
– Booking services
– Subscribing to our newsletter
– Downloading resources
– Using our services
This may include:
– Name and contact details
– Business information
– Website details
– Payment information
– Communication preferences
Information Automatically Collected
When you visit our website, we automatically collect:
– IP address
– Browser type and version
– Device information
– Pages visited
– Time spent on pages
– Referring website
– Geographic location
– Website interaction data
Analytics and Tracking
We use services like Google Analytics to:
– Understand how visitors use our website
– Improve our services
– Track website performance
– Analyze marketing effectiveness
How We Use Your Information
Primary Uses
We use your information to:
– Provide our services
– Communicate with you
– Process payments
– Send requested information
– Improve our website
– Deliver relevant content
– Respond to inquiries
Marketing Communications
With your permission, we may:
– Send newsletters
– Share service updates
– Provide relevant resources
– Send promotional offers
You can opt out of marketing communications at any time.
Information Sharing
We Do Not Share
We do not sell, rent, or trade your personal information.
We May Share With
We may share information with:
– Service providers who help operate our business
– Payment processors for transactions
– Analytics services to improve our website
– Professional advisers when required
– Law enforcement when legally required
Third-Party Services
We use trusted third-party services for:
– Website hosting
– Email communication
– Payment processing
– Analytics
– Marketing automation
These providers have their own privacy policies and security measures.
Data Security
Protection Measures
We implement appropriate measures to:
– Secure your information
– Prevent unauthorized access
– Protect against data breaches
– Maintain data accuracy
– Ensure appropriate use
Data Retention
We keep your information:
– As long as needed to provide services
– As required by law
– Until you request deletion
– For legitimate business purposes
Your Rights
You have the right to:
– Access your personal information
– Correct inaccurate information
– Request deletion of your information
– Opt out of marketing communications
– Withdraw consent for data processing
– Lodge a complaint with privacy authorities
Cookie Policy
What Are Cookies
Cookies are small text files stored on your device that help us:
– Remember your preferences
– Understand how you use our website
– Improve your experience
– Provide relevant content
Cookie Types We Use
– Essential cookies for website function
– Analytics cookies to understand usage
– Preference cookies to remember settings
– Marketing cookies for relevant content
You can control cookie settings in your browser.
Children’s Privacy
– We do not knowingly collect information from children
– Our services are not directed at children under 18
– We will delete any child’s information if discovered
International Data Transfers
– We primarily store data in Australia
– Some service providers may store data overseas
– We ensure appropriate data protection measures
– We comply with international data transfer laws
Policy Updates
– We may update this policy periodically
– Changes will be posted on this page
– Significant changes will be notified by email
– Continued use indicates acceptance of changes
Contact Us
For privacy-related matters:
– Email: janine@lemoncrush.com.au
– Phone: 0478777620
– Address: 78 Oak Street, Beaumaris VIC 3193
Additional Information
Legal Basis
We process personal information based on:
– Contract performance
– Legal obligations
– Legitimate business interests
– Your consent
Data Protection Officer
Our data protection contact is:
janine@lemoncrush.com.au
Complaints
If you have concerns:
1. Contact us first to resolve
2. We’ll respond within 30 days
3. You can contact privacy authorities if unsatisfied
Australian Privacy Principles
We comply with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
—
By using our website or services, you acknowledge this privacy policy and consent to the collection and use of information as described above.
Website Audit & Action Plan
Terms and Conditions
1. Service Overview
The Website Audit & Action Plan (“the Service”) provided by Lemon Crush Design includes website evaluation, recommendations, and strategic guidance delivered within one week of receiving completed questionnaire and required access.
2. Payment Terms
– Full payment of $750 (incl GST) is required at time of booking
– Payment must be processed before audit commencement
– All fees are in Australian Dollars (AUD)
3. Audit Credit Policy
– The $750 audit fee may be credited towards a full Strategic Website Design project
– Credit is valid for 3 months from the audit completion date
– Credit applies only to Strategic Website Design packages starting from $12,000
– Credit cannot be applied to:
– Website improvements or optimisation services
– Care plans or maintenance services
– Other consulting services
– Any services provided by third parties
– Credit is non-transferable and non-refundable
– Only one audit credit can be applied per website project
4. Client Responsibilities
The client agrees to:
– Provide accurate information in the pre-audit questionnaire
– Grant necessary website and analytics access where available
– Respond to any clarifying questions within 2 business days
– Attend the scheduled strategy consultation
– Make bookings in good faith with genuine interest in the service
5. Service Delivery
Lemon Crush Design will:
– Begin the audit within 2 business days of receiving completed questionnaire and access
– Deliver findings within 5 business days of audit commencement
– Provide a 45-minute strategy consultation
– Deliver all materials electronically
– Maintain confidentiality of all client information
6. Deliverables
The service includes:
– Written audit report
– Video walkthrough
– 45-minute strategy consultation
– Action plan and recommendations
– 7 days of email support following consultation
7. Limitations
The Website Audit & Action Plan:
– Does not include implementation of recommendations
– Does not guarantee specific results or outcomes
– Does not include technical fixes or changes to your website
– Is limited to one primary website domain
– Does not include review of subdomains or microsites
8. Cancellation Policy
– Cancellations more than 48 hours before audit commencement: Full refund
– Cancellations within 48 hours of audit commencement: 50% refund
– No refund once audit has commenced
– Rescheduling of strategy consultation requires 24 hours notice
9. Intellectual Property
– All audit materials, including reports and recommendations, remain the intellectual property of Lemon Crush Design
– Client may use materials for their internal business purposes
– Materials may not be resold or distributed
10. Additional Services
– Additional consultation time can be booked at standard hourly rates
– Implementation services quoted separately
– Third-party services (e.g., copywriting, photography) not included
11. Disclaimer
Lemon Crush Design:
– Cannot guarantee specific business results
– Provides recommendations based on professional judgment
– Is not responsible for implementation outcomes
– Does not provide legal or financial advice
12. Privacy & Confidentiality
Lemon Crush Design will:
– Keep all client information confidential
– Not share access credentials
– Use information solely for service delivery
– Comply with Australian privacy laws
13. Dispute Resolution
Any disputes will be resolved through:
– Initial good faith negotiation
– Mediation if necessary
– Victorian courts if required
14. Changes to Terms
– Terms may be updated with 30 days notice
– Changes will not affect already booked services
– Current terms available on website
Contact
Questions about these terms should be directed to:
Email: janine@lemoncrush.com.au
Phone:0478 777 620
Last Updated: February 2025
By proceeding with booking the Website Audit & Action Plan, you acknowledge that you have read, understood, and agree to these terms and conditions.
Effective: 1st July 2024
These terms apply to all Lemon Crush Website Care Plans. By subscribing to a plan, you agree to the terms below.
Each Care Plan includes services as outlined on the Website Care Plans page — typically things like:
WordPress core and plugin updates
Security monitoring and threat detection
Performance checks and fixes
Backup oversight (working with your hosting)
Fixes for update-related issues
Priority support for urgent problems
If you’re ever unsure what’s covered, just ask.
Plans are billed monthly in advance via Stripe.
Payment is required to maintain active service.
If pricing changes, you’ll be notified at least 30 days in advance.
You can cancel at any time with 14 days’ notice via email.
No refunds are provided for partial months.
If you cancel, we’ll complete service through your current paid period.
These plans are for ongoing care and support — they don’t include:
Major design changes or rebuilds
New features or complex development
Content creation or copywriting
Troubleshooting issues caused by other providers (unless we agree to help)
We’ll always flag if something falls outside the plan and can quote separately.
To deliver the service, we need:
Reliable access to your WordPress dashboard, hosting, and backups
Your permission to make updates and fixes
Notice if you change providers, move your site, or add third-party tools
We can’t be responsible for issues we weren’t informed about.
We follow best practices, but no website is 100% immune to risks.
We’ll do everything we can to keep your site safe and stable.
We’re not liable for losses due to hacking, downtime, or third-party software failures.
You remain responsible for your website content and any legal compliance.
We reserve the right to end service with 14 days’ notice if:
We no longer offer the plan
Payment fails repeatedly
There are repeated issues with access or scope
We may update these terms from time to time. You’ll always be notified at least 30 days in advance if anything important changes.
Last updated: 16 September 2025.
